Retail Academy - Day Three

If you registered for Day Three of the Retail Academy this year, then you have access to view this webinar recording for free. Sign-in with your username and password and you will be redirected.

For those who did not register, the cost to purchase this day's recording is $85 for members and agency staff and $100 for non-members. Contact Amy Matthews at to purchase.


Taking it to the Next Level: "GenerationSpeak" and the "Crackle Factor"

Retail Guru Rich Kizer will present two topics: GenerationSpeak: a complete guide to understanding the different generations that shop and work at your store; and Crackle Factor: the theory that how your customers view your store is what counts, and today’s savvy customers want stores that CRACKLE. Learn how you can put this theory into action, grow your customer base and maximize your sales!

Topics: Generation Diversity, Buying Trends, Creative Store Layout and Design


  • Rich Kizer, Kizer & Bender