The NEW Visitor Experience: Basic Hospitality Skills
Time: Wednesday, 8:00 am - 9:00 am
Location: Regency C (2nd Floor)
Presented by:
Phil Bruno, Chief Experience Officer, Treat ‘Em Right
Due to layoffs, furloughs, and job eliminations from 2020 and 2021, we are seeing a plethora of first-time employees and new co-workers from other industries entering the tourism workforce during the “rebuild.” Join Phil Bruno, who has more than 40 years in the tourism and hospitality industry, for an interactive train-the-trainer style session to help you refresh and enhance your organization’s customer service and hospitality training geared specifically towards this newly formed workforce. Phil will focus on the five main points to every visitor interaction, including insights on how to address new visitor expectations that have emerged in the era of COVID.