Customer Service: Making it Memorable
This session is sponsored by Eastern National.
Time: Monday, March 2, 10:15 am - 11:30 am
Location: Grand Ballroom, Salon H
Presented by:
Brad Anderson, Training Architect & President, Blueprint Creation
In the retail business, customers are our lifeblood. Join us for a lively session that brings that point home by focusing on the recognition and delivery of memorable customer service. In this interactive, entertaining course, attendees will walk away having learned the importance of why customers quit a retail business, how we can engage with them using great communication skills and how to best fulfill both their functional and emotional needs. We’ll learn some simple, yet actionable ideas that can be easily implemented back at our stores.
Target Audiences: Retail Staff, Executive Directors / CEOs, Board, Agency Management
Learning Level: Intermediate (201 / 301 level)