Handling Customer Concerns
Time: Monday, March 2, 1:00 pm - 2:15 pm
Location: Grand Ballroom, Salon H
Presented by:
Brad Anderson, Training Architect & President, Blueprint Creation
Interacting with an upset, angry or complaining customer can be a challenge for even the most veteran retailer or customer service provider. In a world where customers are quick to jump online and write reviews, having a team that is ready to tackle customer concerns is critical. Join us for a discussion on the four main customer complaining styles, the importance of using empathy as a communication tool and the need to build an empowered team that can turn difficult situations around.
Target Audiences: Retail Staff, Executive Directors / CEOs, Board, Agency Management
Learning Level: Intermediate (201 / 301 level)