Retail Academy - Day Two

If you registered for Day Two of the Retail Academy this year, then you have access to view this webinar recording for free. Sign-in with your username and password and you will be redirected.

For those who did not register, the cost to purchase this day's recording is $85 for members and agency staff and $100 for non-members. Contact Amy Matthews at to purchase.


Digging Deeper: Sound Finances and Customer Service

Learn how best to prepare your staff for a busy sales season ahead. We'll discuss the importance of accounting for sales, record-keeping and maintaining sound financial practices. We’ll also discuss how you can train your team (staff and volunteers) to provide the best customer service possible.


  • Cathy Donovan Wagner, Retail Mavens
  • Georganne Bender, Kizer & Bender