Retail Academy - Day Two

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Description

Digging Deeper: Sound Finances and Customer Service

Learn how best to prepare your staff for a busy sales season ahead. We'll discuss the importance of accounting for sales, record-keeping and maintaining sound financial practices. We’ll also discuss how you can train your team (staff and volunteers) to provide the best customer service possible.

Presenters:

• Cathy Donovan Wagner, Retail Mavens
• Georganne Bender, Kizer & Bender